My experience was great! The day I purchased my bed was the day I saw Khalid in the North Columbus store. I was happy because I looked for him at the Whitehall store earlier in the month. He worked with me on a purchase earlier this year. He had that same "welcome to Rooms For Less" smile. I told him what I wanted and he showed me my options. He took his time and in the process my daughter also made a selection of an item she wanted. Needless to say we both left the store more than satisfied then, and today with our purchasing experience.